Trust & Safety
How we keep Flashbook a safe place to do business — for buyers and sellers alike.
✅
Verified providers
Sellers can earn ID-Verified, Certified and Flashbook-Tested badges shown on every profile.
🔒
Private contact
Phone numbers are hidden until a booking is confirmed and paid — no one can pull you off-platform.
💳
Secure payments
Pay through LankaQR / DirectPay. We never store your card or bank details.
⭐
Verified reviews only
Reviews come only from customers who completed a paid booking — no fakes.
🛡️
Flashbook Guarantee
If a job goes wrong, raise a dispute in-app and our team mediates a fair outcome.
📉
Accountability
Repeated cancellations or no-shows automatically reduce a provider's visibility.
Staying safe as a buyer
- Keep all chat, bookings and payments on Flashbook — that's what the guarantee covers.
- Never pay outside the platform or share OTPs and bank passwords.
- Check the provider's badges, rating and verified reviews before booking.
- Use in-app chat to confirm details before you pay.
Staying safe as a seller
- Only accept payment through Flashbook so you're protected.
- Keep your availability calendar accurate to avoid disputes.
- Be clear about what's included in each package to set expectations.
- Report suspicious requests to our team via the Contact page.
Reporting a problem
If you ever feel unsafe or spot a scam, open the relevant booking and raise a dispute, or contact our Trust & Safety team directly. We review every report.